East West Bank: Different, and Making a Difference
We are the bridge between the East and West that give people the confidence to reach further.
We began over 40 years ago as a savings and loan association with one branch in the Chinatown district of Los Angeles. It has grown to our present stature as a full-service commercial bank with over 130 locations worldwide. The need of our customers have always been instrumental in chartering our course.
Our distinct corporate culture is a distinguishing factor, setting us apart from other organizations. Our culture fosters an entrepreneurial spirit, absolute integrity, and a commitment to honesty and openness. With a common goal of exceeding our customers expectations while anticipating their needs, we empower associates to seek creative solutions and processes to constantly improve the customer experience.
We manage risk. It is the foundation of our success. Banking is a risk management business. Our long term success comes from recognizing risks and finding solutions to mitigate and overcome it.
We provide win-win relationships/superior service. It is the heart of our approach. We want to create and maintain relationships that are good for both the Bank and our customers – win/wins that are worthy of the highest level of service. To foster a culture and build a staff committed to win/win relationships, we are guided by our Customer Centric Guiding Principles. All our associates from the CEO to an entry level associate are expected to live up to these principles in serving both external and internal customers.
We build core banking capabilities. It is the pillar of our success. Having strong core competencies built around a full array of products and services, as well as our internal processing capabilities and systems is essential. By continually innovating our technologies, systems and processes we gain a significant competitive advantage by delivering better, faster and more efficient services.
We grow cross-border banking. It is our point of differentiation. Our cross-border expertise sets us apart from the competition. We target small and middle market companies with investments and businesses that straddle the U.S. and Greater China. As a state charted bank and a U.S. bank, we are committed to serving our U.S. customers by offering banking solutions not only in the domestic market but in the Greater China regions. We are in the fortunate position of serving the world’s two largest economies, the U.S. and China. We are uniquely positioned to provide exceptional service to both countries with operations in the commercial centers of both countries. Furthermore, our staff’s deep expertise in both country’s cultures, languages, business practices and laws and regulations allows us to provide unparalleled support to our customers. Finally, our name says it all – East West Bank!
Community, Careers, Diversity, People and Culture, Values | East West Bank
