Patricia Davis, executive vice president of Merchants and Planters Bank, stated, "We first considered outsourcing to help manage our growth. We opened two branches in the last year and have some key employees planning for retirement, so outsourcing allows us to better control operational costs as natural attrition occurs. Plus, JHA OutLink Processing Services combined with Gladiator Hosted Network Solutions provides a solid disaster recovery plan that enables the bank to remain a strong asset to customers, even in the event of a disaster. Its important that our customers know they can rely on us when times get tough."
Indiana-based First Federal Saving Bank of Angola, a $144 million-asset CIF 20/20 customer, implemented JHA OPS after a series of transitions in IT personnel. Amy Ross, senior vice president of the bank, said, "We knew that we eventually wanted to outsource rather than keep up with ongoing hardware maintenance, but we needed to move fast when we lost our second IT employee in three years. We transitioned to JHA OutLink Processing Services in four months, and it was a rather seamless migration. I would encourage anyone considering outsourcing to make the move, as it has allowed our employees to refocus on clients and provide them with the best service."
Stacey Zengel, vice president of Jack Henry & Associates and president of Jack Henry Banking, added, "Banks of all sizes and locations are turning to outsourcing to better manage a wide variety of business demands. JHA OutLink Processing Services has an extensive network of three data centers, four image-enabled item processing centers and 10 disaster recovery hot sites to support our clients. We're providing regional and community institutions with talent, equipment, and experience to plan for growth and manage unexpected circumstances along the way."
25 Banks Migrate to Jack Henry Banking Hosted Core Processing in Fiscal Year 2018 | Jack Henry & Associates, Inc.
