WNS (Holdings) Limited (NYSE: WNS), is a leading global business process management company. WNS offers business value to 350+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities.
WNS delivers an entire spectrum of business process management services such as finance and accounting, customer interaction services, technology solutions, research and analytics and industry specific back office and front office processes. More than 38,000 professionals across 55 delivery centers worldwide including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the United States.
Guiding Principles
We enable clients to outperform with our passion for service and innovation.
At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes.
Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our History
WNS took wings as a captive for British Airways in 1996. In 2003, we began offering Business Process Management (BPM) solutions to clients from different industries as well. We grew by taking a judicious mix of organic and inorganic growth initiatives.
Some of the major acquisitions were:
2002 – Town & Country Assistance Limited (now called WNS Assistance), a UK-based automobile claims handling company
2003 – Health claims management business of Greensnow Inc.
2006 – Trinity Partners Inc., a provider of BPM services to financial institutions, focusing on mortgage banking
2007 – Marketics, a provider of offshore analytics services
2008 – BizAps, a provider of Systems Applications and Products, or SAP®, solutions to optimize the enterprise resource planning functionality for our finance and accounting processes
2012 – Fusion, a South Africa-based provider of a range of outsourcing services now known as WNS Global Services SA (Pty) Ltd.
2016 – Value Edge Research Services Pvt. Ltd., a leading provider of commercial research and analytics services to clients in the Pharma / Biopharma industry.
2017 – Denali Sourcing Services (Denali), a leading provider of strategic procurement BPM solutions.
2017 – HealthHelp, Adds Industry-Leading Capability in Health Care Management.
In July 2006, we became one of the earliest BPM companies to be listed on the New York Stock Exchange (NYSE) under the symbol ‘WNS’, and a new, energized entity took root.
The BPM landscape changed dramatically over the next few years and aligning with those disruptive changes, in 2010, we took a vertical or industry-specific approach to business process management. Everything from our offerings to technology, analytics, right down to our training initiatives were aligned closely with industry-specific expertise and needs, such that clients never met ‘WNS as an outsider’ in conversation or understanding of their businesses.
Over the years, WNS has made a mark for itself as a top-tier consultative player that has end-to-end offerings for more than ten industries. Clients look to us for high-end industry-specific, technology and analytics-enabled solutions in combination with our innovative practices and ability to engage with new business models.
About WNS | Business Process Management | BPM Company
